Call or Text: (479) 925-6803

Frequently Asked Questions

How is your service different from "hobby" sitters, errand services, and kid-next-door pet sitting?

· First and foremost, we are a professional service. We hold high values and standards to keep your pets, and home, safe. With many years experience in caring for pets, we participate in continued education regarding their safety and care, as recommended by the only nationally recognized pet-sitter educational oganization, Pet Sitters International. Unlike the "hobby" sitter, the errand service, or the kid-next-door who pet sit for extra cash, we have devoted ourselves to providing your pet with the best possible care. In addition, all of our staff are background-checked, insured and bonded.

Do you offer boarding or doggie daycare?

· We only provide in-home pet sitting, which is an alternative to boarding and daycare. However, if you specifically require these services, please contact us anyway as we can likely refer you to a facility in the area! Remember, your pets will never leave your home with us; unless it's a dog walk around your neighborhood, a veterinary visit is required, or taxi service is booked.

How does the booking process work?

· New clients will first need to request a quote and go through a registration process with their sitter before booking visits. Established clients simply need to log in to fill out the Service Request form, which will be confirmed by your sitter through e-mail when they receive it.

What types of animals do you pet sit?

· We will happily pet sit any critter in your home, and some outside; such as chickens, ducks, goats, etc. Due to our insurance, we do not sit for large farm animals.

Does my pet need to be vaccinated?

· We strongly encourage at LEAST an up-to-date rabies vaccination.

Will you keep my house keys?

· Absolutely not! Your keys will never leave your home; We use secure, dual-combination lock boxes so your keys remain on your property. There is a one-time, refundable deposit for the lock box which can be returned at any time (thus terminating your contract with us).

How will I know if your sitter visits my home?

· One thing that sets us apart from everyone else is our check-in system we call "Daily Scoop Notes". These are left online by your sitter, EACH visit, which include a list of tasks performed. These notes are accessible to registered clients when they log in to our website, as soon as they are posted. They give the GPS location of the sitter when the note was submitted, along with the date and timestamp.

What if my pet needs to go to the vet while I'm away?

· When registering, all clients are required to fill out an online Veterinarian Release form. Once the form is submitted, it is e-mailed to your veterinary clinic (if applicable), for them to keep with your records (otherwise you must deliver it to them before you leave). This form will provide your vet with information about your wishes and your financial arrangement, thus allowing them to provide care in your absence.

How long does the sitter stay at my home?

· We offer visits in increments of 30, 45, and 60 minutes and you can have up to four visits per day. We do not have the availability to offer hourly or all-day stays, but we do offer overnights in limited areas.

How do I pay for services?

· All services require payment in advance. Payment is made online by card or bank account, immediately after submitting the Service Request. Our sitters cannot receive your request until payment is made.

What if I need to cancel, do you offer refunds or credits?

· In short, yes, but it depends on several factors. We strongly urge credits whenever possible, as this will save both you and us money. Credits are applied to your account with us, which are then automatically applied to the Service Request next time you book. However, we will gladly offer refunds if something happens at no fault of your own. You can read our full policy on cancellations here.

What if I'm disabled or need help registering online?

· We are more than happy to accommodate anyone who is unable to register on the website. A sitter can come to your home with a laptop if you need assistance. Please contact us to ask about this, or mention it when filling out our contact form for a quote.